Следене
Vicente Martínez-Tur
Vicente Martínez-Tur
IDOCAL (Research Inst. of HR Psychology, Org. Development & QWL) UNIVERSITY OF VALENCIA
Потвърден имейл адрес: uv.es
Заглавие
Позовавания
Позовавания
Година
Calidad de servicio y satisfacción del cliente
V Martínez-Tur, JMP Sillo, J Ramos
Editorial Síntesis, 2001
4202001
Justice Perceptions as Predictors of Customer Satisfaction: The Impact of Distributive, Procedural, and Interactional Justice1
V Martínez‐Tur, JM Peiró, J Ramos, C Moliner
Journal of applied social psychology 36 (1), 100-119, 2006
3242006
Organizational justice and extrarole customer service: The mediating role of well-being at work
C Moliner, V Martinez-Tur, J Ramos, JM Peiró, R Cropanzano
European Journal of Work and Organizational Psychology 17 (3), 327-348, 2008
3212008
Relationships between organizational justice and burnout at the work-unit level.
C Moliner, V Martínez-Tur, JM Peiró, J Ramos, R Cropanzano
International Journal of Stress Management 12 (2), 99, 2005
2762005
Testing a hierarchical and integrated model of quality in the service sector: functional, relational, and tangible dimensions
RM Sánchez-Hernández, V Martínez-Tur, JM Peiró, J Ramos
Total Quality Management 20 (11), 1173-1188, 2009
155*2009
Los tangibles como predictores de la satisfacción del usuario en servicios deportivos
GG Guerrero, JMM Rodríguez, VM Tur, CPM Cantos
Psicothema, 243-248, 2008
1382008
Los tangibles como predictores de la satisfacción del usuario en servicios deportivos
GG Guerrero, JMM Rodríguez, VM Tur, CPM Cantos
Psicothema, 243-248, 2008
1382008
La satisfacción del usuario desde el modelo de la confirmación de expectativas: respuesta a algunos interrogantes
JC Marzo, VM Tur, J Ramos, JM Peiró
Psicothema 14 (4), 765-770, 2002
1212002
Employees' overestimation of functional and relational service quality: A gap analysis
JM Peiro, V Martínez-Tur, J Ramos
Service Industries Journal 25 (6), 773-788, 2005
1062005
Linking functional and relational service quality to customer satisfaction and loyalty: differences between men and women
RM Sánchez-Hernández, V Martínez-Tur, JM Peiró, C Moliner
Psychological Reports 106 (2), 598-610, 2010
762010
Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross‐Level Study1
V Martínez‐Tur, N Tordera, JM Peiró, K Potocnik
Journal of Applied Social Psychology 41 (5), 1189-1213, 2011
672011
Linking organizational justice to burnout: Are men and women different?
C Moliner, V Martinez-Tur, JM Peiro, J Ramos
Psychological Reports 96 (3), 805-816, 2005
592005
Tendencias y controversias en el futuro de la gestión y del desarrollo de los recursos humanos
VM Tur, FJG Lerín, JMP Silla
Trabajo, individuo y sociedad: perspectivas psicosociológicas sobre el …, 2001
592001
Engaged teams deliver better service performance in innovation climates
E García-Buades, V Martínez-Tur, S Ortiz-Bonnín, JM Peiró
Creativity and Innovation in Organizations, 121-136, 2018
562018
Perceived reciprocity and well‐being at work in non‐professional employees: Fairness or self‐interest?
C Moliner, V Martínez‐Tur, JM Peiró, J Ramos, R Cropanzano
Stress and Health 29 (1), 31-39, 2013
482013
Linking situational constraints to customer satisfaction in a service environment
V Martínez‐Tur, JM Peiró, J Ramos
Applied Psychology 54 (1), 25-36, 2005
482005
Linking service structural complexity to customer satisfaction: The moderating role of type of ownership
V Martínez‐Tur, JM Peiro´, J Ramos
International Journal of Service Industry Management 12 (3), 295-306, 2001
462001
Unit-level fairness and quality within the health care industry: A justice–quality model
A Molina, C Moliner, V Martínez-Tur, R Cropanzano, JM Peiró
European Journal of Work and Organizational Psychology 24 (4), 627-644, 2015
452015
Relationships among perceived justice, customers' satisfaction, and behavioral intentions: The moderating role of gender
V Martínez-Tur, J Ramos, JM Peiró, E García-Buades
Psychological Reports 88 (3), 805-811, 2001
452001
Contribuciones de la Psicología Social al estudio de la satisfacción de los usuarios y consumidores
V Martínez-Tur, JM Peiró, J Ramos, N Tordera
Revista de Psicología Social 15 (2), 117-136, 2000
422000
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Статии 1–20