Следене
Yu (John) Wu
Yu (John) Wu
Assistant Professor at The University of Sydney, ORCiD: https://orcid.org/0000-0002-1321-8450
Потвърден имейл адрес: sydney.edu.au - Начална страница
Заглавие
Позовавания
Позовавания
Година
The moment of truth: A review, synthesis, and research agenda for the customer service experience
M Groth, Y Wu, H Nguyen, A Johnson
Annual Review of Organizational Psychology and Organizational Behavior 6 (1 …, 2019
1202019
Four decades of frontline service employee research: an integrative bibliometric review
M Subramony, M Groth, XJ Hu, Y Wu
Journal of Service Research 24 (2), 230-248, 2021
822021
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Y Wu, M Groth, K Zhang, A Minbashian
Journal of Service Management 34 (5), 896-940, 2023
62023
There's no going back? The influence of prior entrepreneurial experience timing on voluntary turnover in post‐entrepreneurship wage employment
S Zhan, L Zhang, X Li, Y Wu
Personnel Psychology 77 (1), 131-164, 2024
12024
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Статии 1–4