Nancy Puccinelli
Nancy Puccinelli
University of Bath/University of Oxford
Потвърден имейл адрес: bath.ac.uk - Начална страница
Customer experience management in retailing: understanding the buying process
NM Puccinelli, RC Goodstein, D Grewal, R Price, P Raghubir, D Stewart
Journal of retailing 85 (1), 15-30, 2009
Store atmospherics: A multisensory perspective
C Spence, NM Puccinelli, D Grewal, AL Roggeveen
Psychology & Marketing 31 (7), 472-488, 2014
Are men seduced by red? The effect of red versus black prices on price perceptions
NM Puccinelli, R Chandrashekaran, D Grewal, R Suri
Journal of Retailing 89 (2), 115-125, 2013
Regulatory fit: A meta-analytic synthesis
S Motyka, D Grewal, NM Puccinelli, AL Roggeveen, T Avnet, A Daryanto, ...
Journal of Consumer Psychology 24 (3), 394-410, 2014
Meta-analysis: integrating accumulated knowledge
D Grewal, N Puccinelli, KB Monroe
Journal of the Academy of Marketing Science 46 (1), 9-30, 2018
Putting your best face forward: the impact of customer mood on salesperson evaluation
NM Puccinelli
Journal of Consumer Psychology 16 (2), 156-162, 2006
Consumers’ response to commercials: when the energy level in the commercial conflicts with the media context
NM Puccinelli, K Wilcox, D Grewal
Journal of Marketing 79 (2), 1-18, 2015
Can you trust a customer's expression? Insights into nonverbal communication in the retail context
NM Puccinelli, S Motyka, D Grewal
Psychology & Marketing 27 (10), 964-988, 2010
Should I stay or should I go? Mood congruity, self-monitoring and retail context preference
NM Puccinelli, R Deshpande, AM Isen
Journal of Business Research 60 (6), 640-648, 2007
Mood, information congruency, and overload
KA Braun-LaTour, NM Puccinelli, FW Mast
Journal of Business Research 60 (11), 1109-1116, 2007
Knowing too much about others: Moderators of the relationship between eavesdropping and rapport in social interaction
NM Puccinelli, L Tickle-Degnen
Journal of Nonverbal Behavior 28 (4), 223-243, 2004
Retail atmospherics and in‐store nonverbal cues: an introduction
D Grewal, AL Roggeveen, NM Puccinelli, C Spence
Psychology & Marketing 31 (7), 469-471, 2014
The value of knowing what customers really want: The impact of salesperson ability to read non-verbal cues of affect on service quality
NM Puccinelli, SA Andrzejewski, E Markos, T Noga, S Motyka
Journal of Marketing Management 29 (3-4), 356-373, 2013
The nonverbal expression of negative emotions: Peer and supervisor responses to occupational therapy students' emotional attributes
L Tickle-Degnen, NM Puccinelli
The Occupational Therapy Journal of Research 19 (1), 18-39, 1999
Effect of dyadic context on judgments of rapport: Dyad task and partner presence
NM Puccinelli, L Tickle-Degnen, R Rosenthal
Journal of Nonverbal Behavior 27 (4), 211-236, 2003
The brain as substitute for strategic organization
TC Powell, NM Puccinelli
Strategic Organization 10 (3), 207-214, 2012
Retailer marketing communications in the digital age: Getting the right message to the right shopper at the right time
D Villanova, AV Bodapati, NM Puccinelli, M Tsiros, RC Goodstein, ...
Journal of Retailing 97 (1), 116-132, 2021
Effect of target position and target task on judge sensitivity to felt rapport
NM Puccinelli, L Tickle-Degnen, R Rosenthal
Journal of Nonverbal Behavior 28 (3), 211-220, 2004
10. Nonverbal communicative competence
NM Puccinelli
Handbook of communication competence 1, 257, 2008
Understanding how to achieve competitive advantage through regulatory fit: a meta-analysis
D Grewal, S Motyka, NM Puccinelli, AL Roggeveen, A Daryanto, ...
Marketing Science Institute Research Report, 10-117, 2011
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