Anna Otsetova
Anna Otsetova
Assis. Prof. PhD at University of Telecommunications and Post
Verified email at utp.bg
Title
Cited by
Cited by
Year
RELATIONSHIP BETWEEN LOGISTICS SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY IN COURIER SERVICES INDUSTRY
A Otsetova
Management & Education/Upravlenie i Obrazovanie 13, 2017
142017
VALIDATION OF THE LOGISTICS SERVICE QUALITY SCALE IN BULGARIAN COURIER SECTOR.
A Otsetova
Management & Education/Upravlenie i Obrazovanie 12, 2016
112016
A STUDY OF COURIER SERVICES MARKET IN BULGARIA
A Otsetova, E Dudin
International Journal of Advanced Research in Management and Social Sciences …, 2017
102017
OPTIMIZATION OF DEPOSITION OF THIN PHOTOANISOTROPIC FILMS FOR HOLOGRAPHIC DATA STORAGE
L Nedelchev, G Mateev, A Otsetova, D Nazarova, E Stoykova
62018
POSTAL SERVICES IN THE CONDITIONS OF FOURTH INDUSTRIAL REVOLUTION
A Otsetova, E Dudin
62018
A Study on Customer Satisfaction of Courier Services in Bulgaria
KE Anna Otsetova
Entrepreneurship&Innovation, 70-82, 2014
62014
E-Learning–Advantages, Good Practice and Innovative Experience in the College of Telecommunications and Post–Sofia
A Otsetova, I Kurtev
Proc. in International Conference on e-Learning and the Knowledge Society-e …, 2010
42010
A queue in overall telecommunication system with quality of service guarantees
V Andonov, S Poryazov, A Otsetova, E Saranova
International Conference on Future Access Enablers of Ubiquitous and …, 2019
32019
Photoinduced chiral structures in case of polarization holography with orthogonally linearly polarized beams
L Nedelchev, E Stoykova, G Mateev, B Blagoeva, A Otsetova, D Nazarova, ...
Optics Communications 461, 125269, 2020
22020
Future Access Enablers for Ubiquitous and Intelligent Infrastructures: 4th EAI International Conference, FABULOUS 2019, Sofia, Bulgaria, March 28-29, 2019, Proceedings
V Poulkov
Springer Nature, 2019
22019
Postal Sector Transformation in Digital Economy
A Otsetova
International Journal “Information Models and Analysis 8 (2), 110-130, 2019
22019
Digital Transformation of Postal Operators–Challenges and Perspectives
A Otsetova
University of Zilina, 2019
22019
Generalized net model of a part of overall telecommunication system with a queue in the Switching stage
V Andonov, S Poryazov, A Otsetova, E Saranova
Proc. of the 16th International Workshop on Generalized Nets, Sofia, 9-10, 2018
22018
QUALITY OF A COMPOSITE SERVICE AS A FUNCTION OF THE QUALITIES OF THE COMPRISED SUB-SERVICES A SURVEY.
A Otsetova, Е Saranova
International Journal “Information Technologies and Knowledge 11 (2), 1313-0455, 2017
22017
Technology-Assisted Education and Innovative Experience of the College of Telecommunications and Post-Sofia
A Otsetova, I Kurtev
Communication and Cognition 44 (2), 85, 2011
22011
UNIVERSAL POSTAL SERVICE MARKET IN BULGARIA: STATE AND CHALLENGES
A Otsetova, L Nedelchev
12018
QUALITY OF UNIVERSAL POSTAL SERVICE IN BULGARIA
A Otsetova
International Journal of Advanced Research in Management and Social Sciences …, 2018
12018
Non-Linear Trade-off Scheme in Multicriteria Decision-Making Problems
A Voronin, Y Ziatdinov, I Varlamov, L Kirichenko, T Radivilova, ...
International Journal of Information Technologies & Knowledge 11 (4), 3-22, 2017
12017
Open source rules for Real-Time protection of web server
E Dudin, A Otsetova
International Journal of Advanced Research in IT and Engineering 6 (7), 13-21, 2017
12017
Методически аспекти при изследване на потребителската удовлетвореност в сферата на куриерските услуги.
A Otsetova
Първа годишна научна конференция на ВУ КТП, София, 2014, 103-110, 2014
1*2014
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Articles 1–20