Valarie Zeithaml

Получаване на мой собствен потребителски профил

Позовавания

	Всички	От 2019
Позовавания	300029	87738
h-индекс	88	58
i10-индекс	217	133

19000

9500

4750

14250

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2 статии

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Съавтори

A ParasuramanProfessor of Marketing, University of MiamiПотвърден имейл адрес: miami.edu
Leonard BerryUniversity Distinguished Professor of Marketing, Mays Business School, Texas A&M UniversityПотвърден имейл адрес: tamu.edu
Mary Jo BitnerProfessor of Marketing, Arizona State UniversityПотвърден имейл адрес: asu.edu
Dwayne D. GremlerDistinguished Research Professor, Bowling Green State UniversityПотвърден имейл адрес: bgsu.edu
Katherine LemonProfessor of Marketing, Boston CollegeПотвърден имейл адрес: bc.edu
Roland T. RustU. of MarylandПотвърден имейл адрес: rhsmith.umd.edu
Arvind MalhotraUniversity of North CarolinaПотвърден имейл адрес: unc.edu
richard staelinFuqua School of Business, Duke UniversityПотвърден имейл адрес: duke.edu
Ajay KalraHerbert S. Autrey Professor of Marketing, Rice UniversityПотвърден имейл адрес: rice.edu
Alan WilsonProfessor of Marketing, University of StrathclydeПотвърден имейл адрес: strath.ac.uk
Mary GillyProfessor, University of California, IrvineПотвърден имейл адрес: uci.edu
Merrie BrucksUniversity of ArizonaПотвърден имейл адрес: eller.arizona.edu
Sunil GuptaMarketing Professor, Harvard Business SchoolПотвърден имейл адрес: hbs.edu
Gillian NaylorMarketing and International Business, Lee Business School, UNLVПотвърден имейл адрес: unlv.edu
Amna KirmaniProfessor of Marketing, University of MarylandПотвърден имейл адрес: rhsmith.umd.edu
J. Andrew PetersenAssociate Professor of Marketing, The Pennsylvania State UniversityПотвърден имейл адрес: psu.edu

Следене

Valarie Zeithaml

Marketing Department, University of North Carolina at Chapel Hill

Потвърден имейл адрес: unc.edu

marketing services marketing service management


Заглавие Сортиране по цитати Сортиране по година Сортиране по заглавие	Позовавания Позовавания	Година
Servqual: A multiple-item scale for measuring consumer perc A Parasuraman, VA Zeithaml, LL Berry Journal of retailing 64 (1), 12, 1988	51072	1988
A conceptual model of service quality and its implications for future research A Parasuraman, VA Zeithaml, LL Berry Journal of marketing 49 (4), 41-50, 1985	45479	1985
Consumer perceptions of price, quality, and value: a means-end model and synthesis of evidence VA Zeithaml Journal of marketing 52 (3), 2-22, 1988	32760	1988
Services marketing: Integrating customer focus across the firm VA Zeithaml, MJ Bitner, DD Gremler McGraw-Hill, 2018	28941*	2018
The behavioral consequences of service quality VA Zeithaml, LL Berry, A Parasuraman Journal of marketing 60 (2), 31-46, 1996	21084	1996
Delivering quality service: Balancing customer perceptions and expectations VA Zeithaml, A Parasuraman, LL Berry Simon and Schuster, 1990	10509	1990
Refinement and reassessment of the SERVQUAL scale A Parasuraman, LL Berry, VA Zeithaml Journal of retailing 67 (4), 420, 1991	9099	1991
A dynamic process model of service quality: from expectations to behavioral intentions W Boulding, A Kalra, R Staelin, VA Zeithaml Journal of marketing research 30 (1), 7-27, 1993	7966	1993
ES-QUAL: A multiple-item scale for assessing electronic service quality A Parasuraman, VA Zeithaml, A Malhotra Journal of service research 7 (3), 213-233, 2005	7383	2005
Reassessment of expectations as a comparison standard in measuring service quality: implications for further research A Parasuraman, VA Zeithaml, LL Berry Journal of marketing 58 (1), 111-124, 1994	7320	1994
The nature and determinants of customer expectations of service VA Zeithaml, LL Berry, A Parasuraman Journal of the academy of Marketing Science 21, 1-12, 1993	5120	1993
Service quality delivery through web sites: a critical review of extant knowledge VA Zeithaml, A Parasuraman, A Malhotra Journal of the academy of marketing science 30 (4), 362-375, 2002	4756	2002
Communication and control processes in the delivery of service quality VA Zeithaml, LL Berry, A Parasuraman Journal of marketing 52 (2), 35-48, 1988	3679	1988
How consumer evaluation processes differ between goods and services VA Zeithaml Marketing of services 9 (1), 25-32, 1981	3678	1981
Service quality, profitability, and the economic worth of customers: what we know and what we need to learn VA Zeithaml Journal of the academy of marketing science 28, 67-85, 2000	3632	2000
Understanding customer expectations of service A Parasuraman, LL Berry, VA Zeithaml MIT sloan management review, 1991	3505	1991
Marketing de servicios VA Zeithaml Biblioteca Hernán Malo González, 2009	3333	2009
Return on marketing: Using customer equity to focus marketing strategy RT Rust, KN Lemon, VA Zeithaml Journal of marketing 68 (1), 109-127, 2004	3261	2004
Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria A Parasuraman, VA Zeithaml, LL Berry Journal of retailing 70 (3), 201-230, 1994	3230	1994
Driving customer equity: How customer lifetime value is reshaping corporate strategy VA Zeithaml, KN Lemon, RT Rust Simon and Schuster, 2001	2379	2001

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