S Douglas Pugh
Citizenship behavior and social exchange
MA Konovsky, SD Pugh
Academy of management journal 37 (3), 656-669, 1994
Service with a smile: Emotional contagion in the service encounter
SD Pugh
Academy of management journal 44 (5), 1018-1027, 2001
Exploring the role of emotions in injustice perceptions and retaliation.
LJ Barclay, DP Skarlicki, SD Pugh
Journal of applied psychology 90 (4), 629, 2005
Just doing business: Modern racism and obedience to authority as explanations for employment discrimination
AP Brief, J Dietz, RR Cohen, SD Pugh, JB Vaslow
Organizational behavior and human decision processes 81 (1), 72-97, 2000
Willing and able to fake emotions: a closer examination of the link between emotional dissonance and employee well-being.
SD Pugh, M Groth, T Hennig-Thurau
Journal of applied psychology 96 (2), 377, 2011
After the fall: Layoff victims' trust and cynicism in re‐employment
SD Pugh, DP Skarlicki, BS Passell
Journal of Occupational and Organizational Psychology 76 (2), 201-212, 2003
Service climate effects on customer attitudes: An examination of boundary conditions
J Dietz, SD Pugh, JW Wiley
Academy of management journal 47 (1), 81-92, 2004
Looking inside and out: The impact of employee and community demographic composition on organizational diversity climate.
SD Pugh, J Dietz, AP Brief, JW Wiley
Journal of applied psychology 93 (6), 1422, 2008
Driving service effectiveness through employee-customer linkages
SD Pugh, J Dietz, JW Wiley, SM Brooks
Academy of Management Perspectives 16 (4), 73-84, 2002
Following display rules in good or bad faith?: Customer orientation as a moderator of the display rule-emotional labor relationship
JA Allen, SD Pugh, AA Grandey, M Groth
Human Performance 23 (2), 101-115, 2010
Services management research: Review, integration, and future directions
M Subramony, SD Pugh
Journal of Management 41 (1), 349-373, 2015
Employee engagement at the organizational level of analysis
SD Pugh, J Dietz
Industrial and Organizational Psychology 1 (1), 44-47, 2008
When explanations for layoffs are not enough: Employer's integrity as a moderator of the relationship between informational justice and retaliation
DP Skarlicki, LJ Barclay, DS Pugh
Journal of occupational and organizational psychology 81 (1), 123-146, 2008
Beyond good intentions: The next steps toward racial equality in the American workplace
AP Brief, RT Buttram, RM Reizenstien, SD Pugh, JD Callahan, ...
Academy of Management Perspectives 11 (4), 59-72, 1997
Why and when do stores with satisfied employees have satisfied customers? The roles of responsiveness and store busyness
AA Grandey, LS Goldberg, SD Pugh
Journal of Service Research 14 (4), 397-409, 2011
Emotional regulation in individuals and dyads: Causes, costs, and consequences
SD Pugh
Emotions in the workplace: Understanding the structure and role of emotions …, 2002
The relationship between dysfunctional interpersonal tendencies, derailment potential behavior, and turnover
MA Carson, LR Shanock, ED Heggestad, AM Andrew, SD Pugh, M Walter
Journal of Business and Psychology 27, 291-304, 2012
Emotional labor: Organization-level influences, strategies, and outcomes
SD Pugh, JM Diefendorff, CM Moran
Emotional Labor in the 21st Century, 199-221, 2013
Taking services seriously: New directions in services management theory and research
SD Pugh, M Subramony
Human Resource Management Review 26 (1), 1-3, 2016
The Just World and Winston Churchill: An Approach/Avoidance Conflict about Psychological Distance When Harming Victims
R Folder, SD Pugh
The Justice Motive in Everyday Life, 168-186, 2002
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