Helena Nguyen
A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being
A Johnson, S Dey, H Nguyen, M Groth, S Joyce, L Tan, N Glozier, ...
Australian Journal of Management 45 (3), 402-424, 2020
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
H Nguyen, M Groth, G Walsh, T Hennig‐Thurau
Psychology & Marketing 31 (12), 1096-1109, 2014
When the going gets tough, the tough keep working: Impact of emotional labor on absenteeism
H Nguyen, M Groth, A Johnson
Journal of Management 42 (3), 615-643, 2016
The moment of truth: A review, synthesis, and research agenda for the customer service experience
M Groth, Y Wu, H Nguyen, A Johnson
Annual Review of Organizational Psychology and Organizational Behavior 6 (1 …, 2019
Developing a mentally healthy workplace: A review of the literature
SB Harvey, S Joyce, L Tan, A Johnson, H Nguyen, M Modini, M Groth
National Mental Health Commission (Australia), Mentally Healthy Workplace …, 2014
Making the most of structural support: Moderating influence of employees' clarity and negative affect
SK Parker, A Johnson, C Collins, H Nguyen
Academy of Management Journal 56 (3), 867-892, 2013
A framework to create more mentally healthy workplaces: a viewpoint
K Petrie, S Joyce, L Tan, M Henderson, A Johnson, H Nguyen, M Modini, ...
Australian & New Zealand Journal of Psychiatry 52 (1), 15-23, 2018
Workplace aggression and organisational effectiveness: The mediating role of employee engagement
A Johnson, H Nguyen, M Groth, L White
Australian Journal of Management 43 (4), 614-631, 2018
The changing value of skill utilisation: Interactions with job demands on job satisfaction and absenteeism
KL Wang, A Johnson, H Nguyen, RE Goodwin, M Groth
Applied Psychology 69 (1), 30-58, 2020
Confidence matters: Self‐efficacy moderates the credit that supervisors give to adaptive and proactive role behaviours
H Nguyen, A Johnson, C Collins, SK Parker
British Journal of Management 28 (2), 315-330, 2017
Nursing students’ socialisation to emotion management during early clinical placement experiences: A qualitative study
A McCloughen, D Levy, A Johnson, H Nguyen, H McKenzie
Journal of Clinical Nursing 29 (13-14), 2508-2520, 2020
Time to change: A review of organisational culture change in health care organisations
A Johnson, H Nguyen, M Groth, K Wang, JL Ng
Journal of Organizational Effectiveness: People and Performance 3 (3), 265-288, 2016
The importance of reflecting on practice: How personal professional development activities affect perceived teamwork and performance
A Welp, A Johnson, H Nguyen, L Perry
Journal of clinical nursing 27 (21-22), 3988-3999, 2018
Reaping the rewards of functional diversity in healthcare teams: Why team processes improve performance
A Johnson, H Nguyen, M Groth, L White
Group & Organization Management 43 (3), 440-474, 2018
When heroes and villains are victims: How different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Y Yue, H Nguyen, M Groth, A Johnson, S Frenkel
Journal of Service Research 24 (3), 435-454, 2021
Developing a mentally healthy workplace: a review of the literature—a report for the national mental health commission and the mentally healthy workplace alliance
SB Harvey, S Joyce, L Tan, A Johnson, H Nguyen, M Modini, M Groth
Sydney: University of NSW, 2014
Mindfulness: Creating the space for compassionate care
L Blewitt, K Wang, H Nguyen, A Johnson, K Pidial, N Yu
Industrial and Organizational Psychology 8 (4), 706-710, 2015
I am me: adolescent perspectives of a school-based universal intervention program designed to promote emotional competence
K Lakes, HM Nguyen, M Jones, SEB Schuck
University of Malta. Centre for Resilience & Socio-Emotional Health, 2019
“That was a good shift” Interprofessional collaboration and junior doctors’ learning and development on overtime shifts
A Johnson, H Nguyen, SK Parker, M Groth, S Coote, L Perry, B Way
Journal of Health Organization and Management 31 (4), 471-486, 2017
Caught out! The role of customer emotional intelligence and dual thinking processes in perceptions of frontline service employees' inauthentic positive displays
KL Wang, H Nguyen, A Johnson, M Groth
Psychology & Marketing 38 (12), 2191-2208, 2021
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