Dana Yagil
Dana Yagil
Потвърден имейл адрес: research.haifa.ac.il
When the customer is wrong: A review of research on aggression and sexual harassment in service encounters
D Yagil
Aggression and violent behavior 13 (2), 141-152, 2008
Gender and age-related differences in attitudes toward traffic laws and traffic violations
D Yagil
Transportation Research Part F: Traffic Psychology and Behaviour 1 (2), 123-135, 1998
The relationship between empowerment, aggressive behaviours of customers, coping, and burnout
H Ben-Zur, D Yagil
European Journal of work and organizational psychology 14 (1), 81-99, 2005
Beliefs, motives and situational factors related to pedestrians’ self-reported behavior at signal-controlled crossings
D Yagil
Transportation Research Part F: Traffic Psychology and Behaviour 3 (1), 1-13, 2000
The role of emotions in conflict management: The case of work teams
H Syna Desivilya, D Yagil
International Journal of conflict management 16 (1), 55-69, 2005
Charismatic leadership and organizational hierarchy: Attribution of charisma to close and distant leaders
D Yagil
The Leadership Quarterly 9 (2), 161-176, 1998
The relationship of abusive and supportive workplace supervision to employee burnout and upward influence tactics
D Yagil
Journal of emotional abuse 6 (1), 49-65, 2006
Procedural justice, ethical climate and service outcomes in restaurants
G Luria, D Yagil
International Journal of Hospitality Management 27 (2), 276-283, 2008
The relationship of service provider power motivation, empowerment and burnout to customer satisfaction
D Yagil
International Journal of Service Industry Management 17 (3), 258-270, 2006
Do employees cope effectively with abusive supervision at work? An exploratory study.
D Yagil, H Ben-Zur, I Tamir
International Journal of Stress Management 18 (1), 5, 2011
Moments of truth: Examining transient authenticity and identity in service encounters
D Yagil, H Medler-Liraz
Academy of Management Journal 56 (2), 473-497, 2013
Feel free, be yourself: Authentic leadership, emotional expression, and employee authenticity
D Yagil, H Medler-Liraz
Journal of Leadership & Organizational Studies 21 (1), 59-70, 2014
Stressors and resources in customer service roles: Exploring the relationship between core self‐evaluations and burnout
D Yagil, G Luria, I Gal
International Journal of Service Industry Management 19 (5), 575-595, 2008
Employees’ willingness to report service complaints
G Luria, I Gal, D Yagil
Journal of service research 12 (2), 156-174, 2009
Reasoned Action and Irrational Motives: A Prediction of Drivers' Intention to Violate Traffic Laws1
D Yagil
Journal of Applied Social Psychology 31 (4), 720-739, 2001
Interpersonal antecedents of drivers' aggression
D Yagil
Transportation research part F: traffic psychology and behaviour 4 (2), 119-131, 2001
Ingratiation and assertiveness in the service provider–customer dyad
D Yagil
Journal of Service Research 3 (4), 345-353, 2001
Friends in need: the protective effect of social relationships under low-safety climate
D Yagil, G Luria
Group & Organization Management 35 (6), 727-750, 2010
Safety perception referents of permanent and temporary employees: Safety climate boundaries in the industrial workplace
G Luria, D Yagil
Accident Analysis & Prevention 42 (5), 1423-1430, 2010
Servant leadership, engagement, and employee outcomes: The moderating roles of proactivity and job autonomy
D Yagil, R Oren
Revista de Psicología del Trabajo y de las Organizaciones 37 (1), 58-65, 2021
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