Jim Ahlstrand
Jim Ahlstrand
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Title
Cited by
Cited by
Year
Email Classification with Machine Learning and Word Embeddings for Improved Customer Support
O Rosander, J Ahlstrand
42018
E-mail classification with machine learning and word embeddings for improved customer support
A Borg, M Boldt, O Rosander, J Ahlstrand
Neural Computing and Applications 33 (6), 1881-1902, 2021
32021
Predicting e-mail response time in corporate customer support
A Borg, J Ahlstrand, M Boldt
22nd International Conference on Enterprise Information Systems, ICEIS 2020 …, 2020
22020
Detecting Non-routine Customer Support E-Mails
A Borg, J Ahlstrand
2021
Improving Corporate Support by Predicting Customer e-Mail Response Time: Experimental Evaluation and a Practical Use Case
A Borg, J Ahlstrand, M Boldt
International Conference on Enterprise Information Systems, 100-121, 2020
2020
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