| E-mail classification with machine learning and word embeddings for improved customer support A Borg, M Boldt, O Rosander, J Ahlstrand Neural Computing and Applications 33 (6), 1881-1902, 2021 | 21 | 2021 |
| Email Classification with Machine Learning and Word Embeddings for Improved Customer Support O Rosander, J Ahlstrand | 4 | 2018 |
| Predicting e-mail response time in corporate customer support A Borg, J Ahlstrand, M Boldt 22nd International Conference on Enterprise Information Systems, ICEIS 2020 …, 2020 | 2 | 2020 |
| Improving Corporate Support by Predicting Customer e-Mail Response Time: Experimental Evaluation and a Practical Use Case A Borg, J Ahlstrand, M Boldt Enterprise Information Systems: 22nd International Conference, ICEIS 2020 …, 2021 | | 2021 |
| Detecting Non-routine Customer Support E-Mails A Borg, J Ahlstrand 23rd International Conference on Enterprise Information Systems (ICEIS …, 2021 | | 2021 |
