Следене
Markus Groth
Markus Groth
UNSW Sydney
Потвърден имейл адрес: unsw.edu.au - Начална страница
Заглавие
Позовавания
Позовавания
Година
Are all smiles created equal? How emotional contagion and emotional labor affect service relationships
T Hennig-Thurau, M Groth, M Paul, DD Gremler
Journal of marketing 70 (3), 58-73, 2006
15112006
Customers as good soldiers: Examining citizenship behaviors in internet service deliveries
M Groth
Journal of management 31 (1), 7-27, 2005
12092005
Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy
M Groth, T Hennig-Thurau, G Walsh
Academy of management Journal 52 (5), 958-974, 2009
8592009
Free to be you and me: a climate of authenticity alleviates burnout from emotional labor.
A Grandey, SC Foo, M Groth, RE Goodwin
Journal of occupational health psychology 17 (1), 1, 2012
6242012
Willing and able to fake emotions: a closer examination of the link between emotional dissonance and employee well-being.
SD Pugh, M Groth, T Hennig-Thurau
Journal of applied psychology 96 (2), 377, 2011
5342011
Relationships between emotional labor, job performance, and turnover
RE Goodwin, M Groth, SJ Frenkel
Journal of Vocational Behavior 79 (2), 538-548, 2011
4272011
From bad to worse: Negative exchange spirals in employee–customer service interactions
M Groth, A Grandey
Organizational Psychology Review 2 (3), 208-233, 2012
2702012
Following display rules in good or bad faith?: Customer orientation as a moderator of the display rule-emotional labor relationship
JA Allen, SD Pugh, AA Grandey, M Groth
Human Performance 23 (2), 101-115, 2010
2372010
IMPROVING APPLICANTS'REACTIONS TO REJECTION LETTERS: AN APPLICATION OF FAIRNESS THEORY
SW Gilliland, M Groth, RC BAKER IV, AE Dew, LM Polly, JC Langdon
Personnel Psychology 54 (3), 669-703, 2001
2182001
B2B services: linking service loyalty and brand equity
P Rauyruen, KE Miller, M Groth
Journal of Services Marketing 23 (3), 175-186, 2009
1982009
Buffering the negative effects of employee surface acting: The moderating role of employee–customer relationship strength and personalized services.
KL Wang, M Groth
Journal of Applied Psychology 99 (2), 341, 2014
1712014
Achieving service success through relationships and enhanced encounters
BA Gutek, M Groth, B Cherry
Academy of Management Perspectives 16 (4), 132-144, 2002
1692002
A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being
A Johnson, S Dey, H Nguyen, M Groth, S Joyce, L Tan, N Glozier, ...
Australian Journal of Management 45 (3), 402-424, 2020
1622020
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
H Nguyen, M Groth, G Walsh, T Hennig‐Thurau
Psychology & Marketing 31 (12), 1096-1109, 2014
1562014
When the going gets tough, the tough keep working: Impact of emotional labor on absenteeism
H Nguyen, M Groth, A Johnson
Journal of Management 42 (3), 615-643, 2016
1552016
An examination of consumers' motives to switch energy suppliers
G Walsh, M Groth, KP Wiedmann
Journal of Marketing Management 21 (3-4), 421-440, 2005
1482005
Customers as good soldiers: Extending organizational citizenship behavior research to the customer domain
M Groth, DP MertenS, RO Murphy
Handbook of organizational citizenship behavior, 411-430, 2004
1442004
Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors
Y Yue, KL Wang, M Groth
Personnel Psychology 70 (4), 769-808, 2017
1322017
The moment of truth: A review, synthesis, and research agenda for the customer service experience
M Groth, Y Wu, H Nguyen, A Johnson
Annual Review of Organizational Psychology and Organizational Behavior 6, 89-113, 2019
1172019
Developing a mentally healthy workplace: A review of the literature
SB Harvey, S Joyce, L Tan, A Johnson, H Nguyen, M Modini, M Groth
National Mental Health Commission (Australia), Mentally Healthy Workplace …, 2014
1112014
Системата не може да изпълни операцията сега. Опитайте отново по-късно.
Статии 1–20