Следене
Seyed Morteza Emadi
Seyed Morteza Emadi
University of North Carolina at Chapel Hill, Kenan-Flagler Business School
Потвърден имейл адрес: kenan-flagler.unc.edu
Заглавие
Позовавания
Позовавания
Година
Structural estimation of callers' delay sensitivity in call centers
Z Akşin, B Ata, SM Emadi, CL Su
Management Science 59 (12), 2727-2746, 2013
1792013
Impact of delay announcements in call centers: An empirical approach
Z Akşin, B Ata, SM Emadi, CL Su
Operations Research 65 (1), 242-265, 2017
1042017
Customer learning in call centers from previous waiting experiences
SM Emadi, JM Swaminathan
Operations Research 66 (5), 1433-1456, 2018
292018
Personalized priority policies in call centers using past customer interaction information
BA Hathaway, SM Emadi, V Deshpande
Management Science 68 (4), 2806-2823, 2022
222022
Don’t call us, we’ll call you: An empirical study of caller behavior under a callback option
BA Hathaway, SM Emadi, V Deshpande
Management Science 67 (3), 1508-1526, 2021
192021
A structural estimation approach to study agent attrition
SM Emadi, BR Staats
Management Science 66 (9), 4071-4095, 2020
182020
Can “very noisy” information go a long way? an exploratory analysis of personalized scheduling in service systems
S Emadi, R Ibrahim, S Kesavan
Working paper (Jan. 2019), 2019
72019
A structural estimation approach to agent attrition
SM Emadi, BR Staats
Available at SSRN 3180225, 2018
72018
Impact of callers’ history on abandonment: Model and implications
SM Emadi, JM Swaminathan
Technical report, Working paper, 2017
62017
Inferring consideration sets from heatmap data
Z Ziaei, A Mersereau, SM Emadi, V Gargeya
Available at SSRN 4363486, 2023
32023
Data-driven priority policies to enhance customer service and revenue opportunities using past customer interaction information
B Hathaway, S Emadi, V Deshpande
Working paper, 2018
32018
Queue now or queue later: An empirical study of callers’ redial behaviors
BA Hathaway, SM Emadi, V Deshpande
Working paper. Accessed June 14, 2023, https://kenaninstitute. unc. edu …, 2017
32017
Diamonds in the Rough: Leveraging Click Data to Spotlight Underrated Products
SM Emadi, S Modaresi, V Deshpande
Kenan Institute of Private Enterprise Research Paper Forthcoming, 2023
12023
Estimation and analysis of callers' behavior in call centers
S Emadi
Northwestern University, 2013
12013
Intertemporal Pricing with Resellers: An Empirical Study of Product Drops
D Steele, SM Emadi, S Kesavan
Available at SSRN 3824987, 2024
2024
Testing the Exogeneity of Instrumental Variables and Regressors in Linear Regression Models Using Copulas
SM Emadi
arXiv preprint arXiv:2401.15253, 2024
2024
Системата не може да изпълни операцията сега. Опитайте отново по-късно.
Статии 1–16