| Customer participation in services production and delivery AR Rodie, SS Kleine Handbook of services marketing & management, 111-126, 2000 | 646 | 2000 |
| The impact of perceived fairness on satisfaction: are airport security measures fair? Does it matter? B Sindhav, J Holland, AR Rodie, PT Adidam, LG Pol Journal of Marketing Theory and Practice 14 (4), 323-335, 2006 | 136 | 2006 |
| Competing in the service sector‐The entrepreneurial challenge A Risch Rodie, CL Martin International Journal of Entrepreneurial Behavior & Research 7 (1), 5-21, 2001 | 77 | 2001 |
| Assessing quality AR Rodie, LG Pol, BF Crabtree, HE McIlvain Marketing health services 19 (2), 16, 1999 | 28 | 1999 |
| Perceptions of service quality: What's fun got to do with it? KA Karl, LK Harland, JV Peluchette, AR Rodie Health marketing quarterly 27 (2), 155-172, 2010 | 21 | 2010 |
| Assessing the patient's mammogram experience DM Dodendorf, GK Deogun, AR Rodie, LG Pol Health Care Management Review 29 (1), 77-87, 2004 | 6 | 2004 |
| Growing old and living alone: perceptions of preventive health services J Holland, AR Rodie Journal of Management & Marketing in Healthcare 4 (2), 113-121, 2011 | 5 | 2011 |
| Improve quality by understanding your care process LG Pol, AR Rodie, BF Crabtree Family practice management 6 (6), 45-47, 1999 | 5 | 1999 |
| Perceptions of service quality in healthcare: What's fun got to do with it? K Karl, L Harland, J Peluchette, A Rodie | | 2009 |
